Refund & Cancellation Policy

1. Free plan

The NeatDue Free plan costs nothing and requires no payment method, so no refunds apply.

2. Pro subscriptions and Paddle

NeatDue Pro ($9/month or $59/year) is sold through Paddle, our Merchant of Record. Paddle is the seller of record for your purchase: your receipt comes from Paddle, and any refund is processed by Paddle back to your original payment method.

3. Requesting a refund

• Email support@neatdue.com within 14 days of the charge, from the email associated with your account, and tell us briefly what went wrong.
• You can also contact Paddle directly via the link in your receipt email or at paddle.net — Paddle handles buyer support for its purchases.

We review requests within a few business days. Approved refunds are issued by Paddle; depending on your bank, the money typically arrives within 5–10 business days. Refunds for renewals you forgot to cancel are normally granted if you contact us within the 14-day window and haven't materially used Pro features since the charge. We may decline refunds in cases of abuse (e.g. repeated refund-and-resubscribe patterns).

4. Cancelling your subscription

You can cancel anytime — via the subscription management link in your Paddle receipt email, or by writing to support@neatdue.com. Cancellation stops future renewals; you keep Pro access until the end of the period you already paid for. After that your account moves to the Free plan — your invoices and clients are not deleted, but Free plan limits apply again.

5. Questions

Anything unclear about billing? Email support@neatdue.com — a human will answer.